Avisena Specialist Hospital & Avisena Women’s & Children’s Specialist Hospital with TrakCare Lab
About Avisena Healthcare Group
Avisena Healthcare is a fast-growing private healthcare group based in Shah Alam, Selangor, comprising:
- Avisena Specialist Hospital – a multi-disciplinary specialist hospital offering comprehensive medical and surgical services for adults, including internal medicine, surgery, orthopaedics, cardiology, O&G and more.
- Avisena Women’s & Children’s Specialist Hospital – a dedicated women’s and paediatric facility focused on maternity, gynaecology, neonatal and paediatric care in a modern, family-centred environment.
Together, both hospitals serve local and international patients with a strong focus on personalised, premium care and service excellence.
TrakCare HIS – One Platform, Two Hospitals, Built-In TrakCare Lab
To support its expansion and digital healthcare ambitions, Avisena Healthcare Group selected InterSystems TrakCare Hospital Information System (HIS) as the common platform for both hospitals. TrakCare HIS covers core hospital functions such as Registration, ADT, Clinical, Pharmacy, Radiology, Laboratory and Billing in a single, integrated system.
Because TrakCare Lab (LIS) is delivered as a native module of TrakCare HIS, Avisena automatically gains a full-featured Laboratory Business Management System, without needing a separate LIS project.
This means for both hospitals:
- No separate procurement of a standalone LIS
- No extra effort or risk to “integrate” Lab with TrakCare HIS and Billing
- Lab orders, specimen journeys, results and charges all stay within the same TrakCare platform
How TrakCare Lab Boosts Productivity at Avisena
TrakCare Lab goes beyond a traditional LIMS by providing tools that directly improve lab throughput and staff productivity.
1. Streamlined Pre-Analytical Workflow
- Electronic lab ordering from wards, clinics, OT and maternity
- Barcode-based specimen collection and labelling at point of care
- Clear guidance for specimen type, collection time and transport
Result: Fewer collection errors, less re-draw, faster processing start.
2. Full Specimen Tracking & Traceability
- End-to-end tracking from order → collection → receipt → analysis → storage
- Visibility across both Avisena hospitals and shared lab resources
Result: Staff spend less time “searching for samples” and more time on value-added work.
3. Intelligent Result Entry & Auto-Authorization
- Intelligent Result Entry and rules-based Auto Authorization for routine tests
- Middleware and analyser result management reduce manual key-in tasks
- Visual queues to prioritise urgent/STAT cases
Result: Shorter turnaround times and fewer manual keystrokes, especially for high-volume tests.
4. Built-In KPIs, Dashboards & Audit Trails
- Real-time KPIs for turnaround time (overall and urgent vs routine), workload, and queue performance
- Audit and quality control tracking aligned with SOPs and accreditation requirements
- Easy access to workload and cost data for planning and budgeting
Result: Lab managers can quickly spot bottlenecks, rebalance resources and justify investments with data.
5. Integrated With Clinical & Billing by Design
- Orders originate from TrakCare clinical modules and flow straight into TrakCare Lab
- Results return directly into the patient’s TrakCare record for doctors in both hospitals
- Charges are automatically linked to tests and posted to the same TrakCare Billing module
Result: No double entry, no interface reconciliation, fewer billing disputes.
Key Benefits for Avisena Healthcare Group
For Avisena Specialist Hospital and Avisena Women’s & Children’s Specialist Hospital, TrakCare HIS with TrakCare Lab delivers:
- One shared HIS platform covering clinical, laboratory and billing for both hospitals
- Higher lab productivity through intelligent result entry, auto-authorization and analyser integration
- Full specimen visibility and standardised lab workflows across the group
- Accurate, automated charging directly tied to laboratory activity – no external interfaces needed
- A data-rich foundation for future analytics, performance improvement and digital initiatives
By deploying TrakCare HIS with its built-in TrakCare Lab module, Avisena Healthcare Group operates its two hospitals on a unified, information-driven platform – helping clinicians work faster, labs run smarter, and management make better decisions for the growing Avisena network.